{"id":4096,"date":"2026-05-14T15:20:05","date_gmt":"2026-05-14T15:20:05","guid":{"rendered":"https:\/\/casaideefiks.com\/?page_id=4096"},"modified":"2026-05-14T15:26:44","modified_gmt":"2026-05-14T15:26:44","slug":"assistance","status":"publish","type":"page","link":"https:\/\/casaideefiks.com\/fr\/assistance\/","title":{"rendered":"Assistance"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4096\" class=\"elementor elementor-4096\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef0b312 e-flex e-con-boxed e-con e-parent\" data-id=\"ef0b312\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85afa9e elementor-widget elementor-widget-heading\" data-id=\"85afa9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ASSISTANCE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-686e436 elementor-widget elementor-widget-text-editor\" data-id=\"686e436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>How can we help?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n<hr class=\"e-3c445cc-823b2a0 e-divider-base\" data-interaction-id=\"3c445cc\"  data-e-type=\"widget\" data-id=\"3c445cc\" \/>\n\t\t\t\t<div class=\"elementor-element elementor-element-12292e8 elementor-widget elementor-widget-text-editor\" data-id=\"12292e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At <strong>Casa Idee Fiks<\/strong>, we want every order to feel carefully handled from selection to delivery. Below you will find the most important information about ordering, shipping, returns and customer support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ac2987 elementor-widget elementor-widget-n-accordion\" data-id=\"2ac2987\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4480\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-4480\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> ORDERS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4480\" class=\"elementor-element elementor-element-8182b74 e-con-full e-flex e-con e-child\" data-id=\"8182b74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9587b1e elementor-widget elementor-widget-text-editor\" data-id=\"9587b1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"734\" data-end=\"867\">You can place an order directly through our webshop. After completing your purchase, you will receive an order confirmation by email.<\/p><p data-start=\"869\" data-end=\"981\">For questions about a product, availability or a specific edition, you can contact us before placing your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4481\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4481\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> SHIPPING &amp; DELIVERY <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4481\" class=\"elementor-element elementor-element-d61c330 e-con-full e-flex e-con e-child\" data-id=\"d61c330\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-914689d elementor-widget elementor-widget-text-editor\" data-id=\"914689d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1007\" data-end=\"1098\">Casa Idee Fiks currently ships within the Benelux: Belgium, the Netherlands and Luxembourg.<\/p><p data-start=\"1100\" data-end=\"1257\">Orders are shipped with trusted delivery partners such as Bpost and DHL. Once your order has been dispatched, you will receive shipping information by email.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4482\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4482\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> RETURNS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4482\" class=\"elementor-element elementor-element-f52928b e-con-full e-flex e-con e-child\" data-id=\"f52928b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80175a3 elementor-widget elementor-widget-text-editor\" data-id=\"80175a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1271\" data-end=\"1460\">Customers purchasing online as consumers have the right to request a return within 14 calendar days after receiving their order, in accordance with European consumer protection legislation.<\/p><p data-start=\"1462\" data-end=\"1730\">Returned items must be unused, undamaged and in their original condition. Because luxury books and collectible editions are delicate products, items showing signs of use, handling damage or loss of value may be subject to reduced reimbursement where legally permitted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4483\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4483\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> DAMAGED OR INCORRECT ORDERS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4483\" class=\"elementor-element elementor-element-e298e7d e-flex e-con-boxed e-con e-child\" data-id=\"e298e7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4483\" class=\"elementor-element elementor-element-100c171 e-con-full e-flex e-con e-child\" data-id=\"100c171\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3145e3d elementor-widget elementor-widget-text-editor\" data-id=\"3145e3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1764\" data-end=\"1846\">If your order arrives damaged or incorrect, please contact us as soon as possible.<\/p><p data-start=\"1848\" data-end=\"1856\">Include:<\/p><ul data-start=\"1857\" data-end=\"1955\"><li data-section-id=\"1xdvn84\" data-start=\"1857\" data-end=\"1876\">your order number<\/li><li data-section-id=\"1thmuwk\" data-start=\"1877\" data-end=\"1911\">a short description of the issue<\/li><li data-section-id=\"liy8pt\" data-start=\"1912\" data-end=\"1955\">clear photos of the product and packaging<\/li><\/ul><p data-start=\"1957\" data-end=\"2022\">\u00a0<\/p><p data-start=\"1957\" data-end=\"2022\">We will review the situation and provide an appropriate solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4484\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4484\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> PRODUCT AVAILABILITY <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4484\" class=\"elementor-element elementor-element-5dcabce e-flex e-con-boxed e-con e-child\" data-id=\"5dcabce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4484\" class=\"elementor-element elementor-element-ec7fc4f e-con-full e-flex e-con e-child\" data-id=\"ec7fc4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-feeb200 elementor-widget elementor-widget-text-editor\" data-id=\"feeb200\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Some books and special editions may have limited availability. If a product is no longer available after ordering, we will contact you as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4485\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4485\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> CURATED RECOMMENDATIONS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4485\" class=\"elementor-element elementor-element-12dff82 e-flex e-con-boxed e-con e-child\" data-id=\"12dff82\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4485\" class=\"elementor-element elementor-element-58e7c2e e-con-full e-flex e-con e-child\" data-id=\"58e7c2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46dfc98 elementor-widget elementor-widget-text-editor\" data-id=\"46dfc98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Looking for a special gift, a collectible edition or a book for a specific interior or interest? We are happy to assist with curated recommendations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-408629d elementor-widget elementor-widget-heading\" data-id=\"408629d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">STILL NEED ASSISTANCE?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c59fc21 elementor-widget elementor-widget-text-editor\" data-id=\"c59fc21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Our team is pleased to assist with product questions, order support, shipping inquiries and curated recommendations.<\/p><p>We aim to respond to all inquiries within 24 hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a16a1e elementor-widget elementor-widget-button\" data-id=\"5a16a1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:info@casaideefiks.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">send us an e-mail<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>ASSISTANCE How can we help? At Casa Idee Fiks, we want every order to feel carefully handled from selection to delivery. Below you will find the most important information about ordering, shipping, returns and customer support. ORDERS You can place an order directly through our webshop. After completing your purchase, you will receive an order [&hellip;]<\/p>\n","protected":false},"author":98,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4096","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/casaideefiks.com\/fr\/wp-json\/wp\/v2\/pages\/4096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casaideefiks.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/casaideefiks.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/casaideefiks.com\/fr\/wp-json\/wp\/v2\/users\/98"}],"replies":[{"embeddable":true,"href":"https:\/\/casaideefiks.com\/fr\/wp-json\/wp\/v2\/comments?post=4096"}],"version-history":[{"count":22,"href":"https:\/\/casaideefiks.com\/fr\/wp-json\/wp\/v2\/pages\/4096\/revisions"}],"predecessor-version":[{"id":4118,"href":"https:\/\/casaideefiks.com\/fr\/wp-json\/wp\/v2\/pages\/4096\/revisions\/4118"}],"wp:attachment":[{"href":"https:\/\/casaideefiks.com\/fr\/wp-json\/wp\/v2\/media?parent=4096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}