LEGAL INFORMATION
Privacy Policy
Casa Idee Fiks is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.
1. About Casa Idee Fiks
Casa Idee Fiks is a Belgian luxury book webshop specialised in art, fashion, photography, design, architecture, and collectible coffee-table books.
We are committed to protecting your privacy and personal data and process information in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian privacy laws.
If you have any questions regarding this Privacy Policy or the way we process your personal data, you may contact us at:
Casa Idee Fiks
Email: info@casaideefiks.com
2. What Personal Data We Collect
Depending on how you interact with our webshop, we may collect the following personal data:
- First and last name
- Billing and shipping address
- Email address
- Telephone number
- Customer account and login information (including passwordless login links sent by email)
- Payment-related information (processed securely via Mollie)
- Order history and purchase details
- Website usage information through cookies and analytics technologies (such as Google Analytics 4)
We only collect personal data necessary to process orders, improve customer experience, provide customer service, and comply with legal obligations.
3. How We Use Your Information
We process your personal information for the following purposes:
- To process and fulfil customer orders
- To manage payments securely and prevent fraud
- To provide customer support and respond to inquiries
- To improve website functionality and customer experience
- To comply with Belgian tax, accounting, and legal obligations
- To communicate regarding purchases, deliveries, or account-related matters
We only process personal data where a valid legal basis exists under GDPR, including the execution of a purchase agreement, legal obligations, or legitimate business interests.
4. Newsletter & Marketing Communications
Customers may subscribe to the Casa Idee Fiks newsletter to receive curated selections, new arrivals, exclusive editions, luxury book launches, editorial inspiration, and promotional updates.
Email marketing communications are managed through Mailchimp, a trusted email marketing platform. By subscribing, customers consent to receiving marketing communications from Casa Idee Fiks.
Customers may unsubscribe at any time by clicking the unsubscribe link included in every newsletter or by contacting us directly.
We only send marketing communications where legally permitted and in accordance with the General Data Protection Regulation (GDPR).
5. Payments & Order Processing
Payments on Casa Idee Fiks are securely processed through Mollie, a European payment provider.
Depending on the payment method selected, Mollie may process payment-related information required to complete transactions securely and prevent fraud. Casa Idee Fiks does not store full payment card information.
Customers may create or automatically receive a customer account to facilitate future purchases, synchronize favourites, review orders, and access account-related services. Authentication may occur through secure passwordless login links sent to the customer’s registered email address.
For more information regarding Mollie’s processing of personal data, customers may consult Mollie’s own privacy policy.
6. Shipping & Third-Party Providers
To fulfil customer orders, Casa Idee Fiks may share necessary shipping information (such as name, address, and contact details) with trusted logistics providers including:
- Bpost
- DHL
We only share information required to complete deliveries.
Casa Idee Fiks may also work with carefully selected technical service providers that support webshop hosting, payment processing, website analytics, and operational services.
7. Cookies & Analytics
Casa Idee Fiks uses cookies and analytics technologies to improve website functionality, performance, and user experience.
We currently use Google Analytics 4 (GA4) to better understand website traffic, visitor behaviour, and website performance.
Cookies may be used to:
- Improve website functionality
- Analyze website performance
- Improve customer experience
- Remember customer preferences
- Enhance website security
Where legally required, visitors are asked to provide cookie consent.
Customers may manage cookie preferences through their browser settings or the website’s cookie preferences panel.
8. Data Retention
Casa Idee Fiks retains personal data only for as long as necessary to:
- Process and fulfil customer orders
- Provide customer support
- Comply with accounting and tax obligations under Belgian law
- Resolve disputes or enforce legal agreements
Certain invoice and purchase information may be retained for legally required retention periods.
9. Your GDPR Rights
Under the General Data Protection Regulation (GDPR), customers have the right to:
- Access their personal data
- Correct inaccurate information
- Request deletion of personal data where legally possible
- Restrict or object to certain processing activities
- Request transfer of personal data (data portability)
Requests regarding personal data may be submitted to:
Casa Idee Fiks will respond within the legally required timeframe.
10. Contact Information
If you have questions regarding this Privacy Policy or the processing of your personal data, please contact:
Casa Idee Fiks
Email: info@casaideefiks.com