LEGAL INFORMATION
Shipping & Returns
At Casa Idee Fiks, we carefully prepare and package every order to ensure your books arrive safely and beautifully presented. Below you can find information regarding shipping times, delivery areas, returns, and damaged items.
1. Shipping Destinations
Casa Idee Fiks currently ships within the Benelux (Belgium, the Netherlands, and Luxembourg).
We work with trusted delivery partners to ensure safe and reliable shipping of luxury books and collectible editions.
For requests outside the Benelux, customers may contact us directly.
2. Shipping Providers
Orders are shipped through trusted logistics partners, including:
• Bpost
• DHL
The shipping provider may vary depending on destination, package size, or service availability.
3. Processing Time
Orders are generally processed within 1–3 business days, unless otherwise indicated.
During busy periods, holidays, launches, or special editions, processing times may be slightly longer.
Customers will receive shipping confirmation once their order has been dispatched.
4. Delivery Times
Estimated delivery times may vary depending on destination and carrier availability.
Typical delivery estimates:
• Belgium: 1–3 business days
• Netherlands & Luxembourg: 2–5 business days
Delivery times are indicative and cannot be guaranteed.
5. Packaging & Product Care
Luxury books require careful handling and presentation.
Casa Idee Fiks takes special care in packaging orders to protect books during transport.
Some books may occasionally be rewrapped for protective or presentation purposes to ensure products arrive in excellent condition.
6. Returns Policy
Customers purchasing online as consumers have the right to request a return within 14 calendar days after receiving their order, in accordance with European consumer protection legislation.
Returned items must:
• Be unused and in original condition
• Include original packaging where applicable
• Be free from damage, markings, folds, or signs of use
Due to the collectible and premium nature of luxury books, products showing signs of use, handling damage, or deterioration in value may be subject to reduced reimbursement or refusal where legally permitted.
7. Damaged or Incorrect Orders
Customers are requested to inspect their order upon delivery.
If an item arrives damaged or an incorrect product is received, customers should contact Casa Idee Fiks as soon as possible and preferably within 48 hours after delivery.
Please include:
• Order number
• Description of the issue
• Clear photographs of the product and packaging
We will assess the situation and provide an appropriate solution.
8. Return Shipping Costs
Unless the return is due to damage, defect, or an error by Casa Idee Fiks, return shipping costs are the responsibility of the customer.
Proof of purchase may be required for warranty claims.
9. Contact Information
For questions regarding shipping, returns, or delivery:
Casa Idee Fiks
Email: info@casaideefiks.com