How can we help?
At Casa Idee Fiks, we want every order to feel carefully handled from selection to delivery. Below you will find the most important information about ordering, shipping, returns and customer support.
You can place an order directly through our webshop. After completing your purchase, you will receive an order confirmation by email.
For questions about a product, availability or a specific edition, you can contact us before placing your order.
Casa Idee Fiks currently ships within the Benelux: Belgium, the Netherlands and Luxembourg.
Orders are shipped with trusted delivery partners such as Bpost and DHL. Once your order has been dispatched, you will receive shipping information by email.
Customers purchasing online as consumers have the right to request a return within 14 calendar days after receiving their order, in accordance with European consumer protection legislation.
Returned items must be unused, undamaged and in their original condition. Because luxury books and collectible editions are delicate products, items showing signs of use, handling damage or loss of value may be subject to reduced reimbursement where legally permitted.
If your order arrives damaged or incorrect, please contact us as soon as possible.
Include:
We will review the situation and provide an appropriate solution.
Some books and special editions may have limited availability. If a product is no longer available after ordering, we will contact you as soon as possible.
Looking for a special gift, a collectible edition or a book for a specific interior or interest? We are happy to assist with curated recommendations.
Our team is pleased to assist with product questions, order support, shipping inquiries and curated recommendations.
We aim to respond to all inquiries within 24 hours.
